Our operations center is currently located in Bangalore, India. This enables us to leverage India's highly skilled, English speaking, professionally qualified talent pool. Janya hires only the best and the brightest professionals. Our investment in employee recruitment, training and retention provides us with the ability to rapidly increase the scale of our operations to respond to the needs of our clients. We have the ability to recruit and train a significant number of employees per month to meet the rapidly expanding demands of our clients.

Our recruitment process is rigorous, with multiple hiring screens, which are customized to client/process requirements. We have the ability to recruit and train a significant number of employees per month to meet the rapidly expanding demands of our clients.

Janya has made investments in developing in-house training competence with centers of excellence in language skills, cultural orientation, insurance training and process / product training. There is certification at every stage and the standards are set based on process requirements.

Our language skills recruitment, training and certification process is highly integrated and its quality will be monitored throughout the on-boarding process by a team of Customer Experience Executives who have been trained on Janya’s proprietary tool for language assessment.

The entire on-boarding process is metric driven with monthly measurement of recruitment and training quality and a capability to drill down to root causes enabling corrective action.

Our values are very strongly oriented towards creating client satisfaction and business results. Through a process of culture building, our employees understand that inculcating Janya's values is a positive step in their own career development.